Support FAQ

General

Where do I download the latest SDK?What can I do to ensure my support request will be dealt with most efficiently?What is a Document Event?

Pre-Sales Support

Do you only provide technical support via email?Can I use the demo version for development purposes?How do I extend the trial (demo) period?Do I get any support with my product license purchase?The evaluation version of the product has expired

Annual Maintenance Subscription (AMS)

How do I upgrade my existing license(s) to the latest version(s)?I seem to have found a problem with your software, but I am not subscribed to the AMS? Can you still provide me with support?