> For the complete documentation index, see [llms.txt](https://docs.apryse.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apryse.com/support/faq.md).

# Support FAQ

## General

{% content-ref url="/pages/K0JXK6LITI8hJna41jKD" %}
[Where do I download the latest SDK?](/support/faq/sign-in.md)
{% endcontent-ref %}

{% content-ref url="/pages/mOUrUEtHRvLuoQ15IYTD" %}
[What can I do to ensure my support request will be dealt with most efficiently?](/support/faq/how-to-ask.md)
{% endcontent-ref %}

{% content-ref url="/pages/OEb7oCqZaQJ7d0ziWcjd" %}
[What is a Document Event?](/support/faq/what-is-a-document-event.md)
{% endcontent-ref %}

## Pre-Sales Support

{% content-ref url="/pages/8DgysnP6Lpa0hJHr0J6h" %}
[Do you only provide technical support via email?](/support/faq/email-support.md)
{% endcontent-ref %}

{% content-ref url="/pages/N2271A0zX9BmbH237EBC" %}
[Can I use the demo version for development purposes?](/support/faq/demo-development.md)
{% endcontent-ref %}

{% content-ref url="/pages/UyxrMFx1jx4xi7huDxXD" %}
[How do I extend the trial (demo) period?](/support/faq/extend-trial.md)
{% endcontent-ref %}

{% content-ref url="/pages/KqUUdN797BytHE9tBllG" %}
[Do I get any support with my product license purchase?](/support/faq/support-purchase.md)
{% endcontent-ref %}

{% content-ref url="/pages/vC5FeV3HjRCEjClxRnkW" %}
[The evaluation version of the product has expired](/support/faq/eval-expired.md)
{% endcontent-ref %}

## Annual Maintenance Subscription (AMS)

{% content-ref url="/pages/4H25TO8JxUyazJBzU4dX" %}
[How do I upgrade my existing license(s) to the latest version(s)?](/support/faq/ams-upgrade.md)
{% endcontent-ref %}

{% content-ref url="/pages/8f8F8OHoI34R7SU2QxyA" %}
[I seem to have found a problem with your software, but I am not subscribed to the AMS? Can you still provide me with support?](/support/faq/no-ams-support.md)
{% endcontent-ref %}

{% content-ref url="/pages/AReBO2VXsdaiSWyTqJ0q" %}
[Paid annual maintenance subscription (AMS) includes the following](/support/faq/ams-included.md)
{% endcontent-ref %}

{% content-ref url="/pages/RlEt7CkFokPvVDqoJsUC" %}
[Support time guidelines](/support/faq/ams-time-guideline.md)
{% endcontent-ref %}

{% content-ref url="/pages/47TosEZOmuc8K3N5XyPS" %}
[Will you notify me when my annual maintenance subscription (AMS) is about to expire?](/support/faq/ams-notifications.md)
{% endcontent-ref %}

{% content-ref url="/pages/UhtelFUr1J5EF8bSbef9" %}
[I purchased a license about 3 months ago, but I did not add AMS at the time of purchase. Can I still buy the subscription?](/support/faq/ams-add.md)
{% endcontent-ref %}

{% content-ref url="/pages/j2v6RFyIQ0op3DvuTrKn" %}
[Will my license expire when the AMS expires?](/support/faq/ams-expire-license.md)
{% endcontent-ref %}

{% content-ref url="/pages/H3irAOEctodjjwwJPzEr" %}
[What is not included in the annual maintenance subscription (AMS)?](/support/faq/ams-excluded.md)
{% endcontent-ref %}

{% content-ref url="/pages/qO6itXp8lcgCDLAKtgYC" %}
[How do I renew my AMS subscription?](/support/faq/ams-renew.md)
{% endcontent-ref %}

{% content-ref url="/pages/mfO6nFWo98khTSfpRYOO" %}
[How long is maintenance valid for?](/support/faq/ams-length.md)
{% endcontent-ref %}

## Initializing

{% content-ref url="/pages/Mdqbo6yKgkmjaGqtowbu" %}
[I have purchased a license but I appear to be in demo mode](/support/faq/demo-error.md)
{% endcontent-ref %}

{% content-ref url="/pages/ZAmj2Ymkh0E6u1ZDlFjd" %}
[Initialize with a valid key](/support/faq/key-init.md)
{% endcontent-ref %}

{% content-ref url="/pages/j4wtJQqa9FN0htXx3NJP" %}
[Why does a watermark appear on my conversion output?](/support/faq/watermark.md)
{% endcontent-ref %}

{% content-ref url="/pages/2Bju0EPAR4pnRpETYtN6" %}
[I get a system configuration error](/support/faq/eval-error.md)
{% endcontent-ref %}


---

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