> For the complete documentation index, see [llms.txt](https://docs.apryse.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apryse.com/support/faq/ams-included.md). # Paid annual maintenance subscription (AMS) includes the following ## Technical support is provided through the following channels * [Report problem form](https://support.apryse.com/support/tickets/new) * [Ticket portal](https://support.apryse.com) * [Email](mailto:support@apryse.com) These channels connect you with qualified personnel to answer questions and provide assistance. In urgent cases, telephone support is also available. ## Priority technical support If the product you licensed does not function according to the product's documentation or you experience any issues, our technical support team will be able to help you on a priority basis. Provided that the issue can be reproduced as an error in the product, Apryse will work towards a fix and you will be able to receive the fix as part of the next product update. In many cases, Apryse may also provide you with a workaround that you can apply prior to the update. ## Technical support specifically covers the following items or issues ### Installation of Apryse products Provided you are using one of our installers, the operating system and service pack are listed as supported and the installation defaults are selected, our Technical Support team will assist you to get started. ### Bug determination Apryse takes problem reports seriously and channels them to our development team right away. Our support team will provide you with a fix or workaround, or let you know which version of the product the problem will be corrected in. ### Troubleshooting Provided the issue can be traced back to using a Apryse product and any other pertinent guidelines have been followed, our Technical Support Team can review your code to help you resolve your problem. ### Algorithmic recommendations using Apryse products to develop a solution Our support engineers will provide you with the "how to" that explains the best way to use Apryse products. ### Enhancement and Feature Requests At Apryse, we are committed to providing the best PDF products on the market and take all enhancement and new functionality requests seriously. You will be notified which update or new version the enhancement or new feature will be made available in. ## All minor and major version releases of the Software released during the AMS period Maintenance updates are released generally every four months with new features as well as enhancements to current functionality. Any obligation that Apryse may have to support the previous version of the Software will end six (6) months after the availability of an update. ## Corrections, fixes and workarounds To resolve verifiable and reproducible failures of the Software to conform in any material respect to the Documentation (“Error”); --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.apryse.com/support/faq/ams-included.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.